Complaint and return

Since we carry a wide range of products and textiles from different manufacturers, the textile sizes vary accordingly. Therefore, there is no uniform standardization in this area.

For this purpose, we provide a size table for each product that every customer can use as a guide.

We will not refund
edit or resend if the tracking information shows that the
order has been delivered.

A. The customer receives the package
not, a certificate of non-delivery from the local post office is included
Official seal required.

B. Tracking information alert. The
Tracking information shows alarm. The reasons are listed as follows:

A) Incorrect/inadequate
Address.

B) No number.

C) Unknown recipient.

D) Rejected.

e) Not picked up on time.

F) No safe place of delivery.

G) Duty unpaid.

H) Other.

The local shipping service delivers depending on the current
situation 1-3 times. If it is still not picked up during the delivery time
it will be sent to the local post office for safekeeping within 3-7 days
sent back. Meanwhile, the customer has to collect the package by himself.
Otherwise the product will be sent to the sender of our logistic company
sent back.

We offer a full refund or replacement if the packages arrived are badly damaged.

We offer partial refund or replacement as discounts if packages arrived partially damaged ( except threads, slightly wrinkled, small scratches, etc.).

Remarks:

A. Refund is highly recommended for fragile products.

B. For damaged packing boxes, we can due to the long international
Delivery do not offer refunds.

C. For ordinary products
the customer must within 5 days of delivery of the
Submit a claim for packages.

D. For electronic products , the customer must submit a claim within 10 days after the packages were delivered.

If the customer wants to complain about damage to the product. It is strongly recommended to send an e-mail to info@dazdrea.de with:

• Order number
• Delivery Date / Arrival Date
• Customer's name and address
• Photo of the damaged product and shipping labels
• Short description

Our shipment has strict quality control process before products are shipped.

A. For wrong products, we offer a full refund or replacement.

B. For products with wrong color, size , which does not affect the product function
etc., we will offer refund or resend if the
Customer a screenshot of the bug including name, content and date
provides.

C. For missing parts that the
product function, we can issue a partial refund
afford or resend the missing part; For missing parts that affect the product function, we only resend the product.

D. For accessories, we will resend the accessories.

Remarks:

If there is any size problem, we would appreciate it very much
know when the customer measure the product by the correct measurement method and us
can provide the measurement photo.

For order cancellations, we offer a full refund before
the products are processed by the warehouses. Usually cancellable
within the first 3 days after completing the order.

If you have a complaint, please send us an email to:
info@dazdrea.de with the following data:

• Order number
• Delivery Date / Arrival Date
• Customer's name and address
• Photo of the damaged product and shipping labels
• Short description

We review the case based on the uploaded photos.

After the exam, you will be emailed about the next steps
informed.

Since we attach great importance to sustainability, we want returns before they are destroyed or
preserve disposal. For this reason we pass them on as a donation or as B-goods in order to keep them in circulation for as long as possible
receive.

Cancellation form & right of cancellation please click here